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“As tragic as the morning of Sept. 11, 2001, was, the sky-blue day still held unexpected miracles, and Richard "Rick" Rescorla was at the center of one of the greatest -- the evacuation of financial-services behemoth Morgan Stanley.
Rescorla , a 62-year-old retired and decorated U.S. Army colonel, had focused on security at the World Trade Center for years. Despite having received official instructions to stay put after the 8:46 a.m. crash next door, Rescorla told Morgan Stanley staffers to follow his evacuation plan, and he sent them two by two, as they had practiced, down the many flights of stairs. His decision and his preparation made all the difference. Although 13 employees -- including Rescorla -- perished, more than 2,500 employees left the tower alive. That's where the word "miracle" comes in. It's also where the word "hero" comes in.” 
Understanding Prosocial Leadership